Event Refund Policy

ArtsConnect accepts payments for classes and events.  Due to the costs incurred in planning for events, the following refund policies will apply to all events.

EVENTS:

• Full refunds will be issued when ArtsConnect cancels an event. In this case, an administrative fee is not charged. 

• Cancellations of event tickets made and received by ArtsConnect at least 12 business days (Monday thru Friday) prior to the event date are eligible for a refund, minus a $5 administration fee per ticket.  No refund will be given for event cancellations made or received fewer than 12 business days prior to the event.

• Event participants who cannot attend an event may allow someone else to attend in his/her absence, provided that person has physical possession of the event ticket upon entry to the event. Please notify ArtsConnect by calling 513-522-2108 to change the ticket holders name. 

•  Eligible refunds are offered as a transfer to a different class or as a user credit, which can be used for any ArtsConnect class, workshop or event. Refunds can also be made to the credit card used for the original purchase. A refund check will be mailed if the original payment was made in cash, check or if the credit card used for the original purchase is no longer active.