Class Refund Policy

ArtsConnect accepts payments for classes and events.  Due to the costs incurred in planning for art classes and events, the following refund policies will apply to all classes.

CLASSES:
• Full refunds of payments made will be issued when ArtsConnect cancels a single-session class or more than one session of a multiple-session class.  A pro-rated refund of payments made will be issued when a single session of a multiple-session class is cancelled and not rescheduled. 

  • Class cancellations for single-session classes made and received ArtsConnect at least 10 business days (Monday thru Friday) prior to the date of the class are eligible for a refund, minus a $5 administration fee per participant.  No refund will be given for class cancellations made or received fewer than 10 business days prior to the class.
  • Class cancellations for multiple-session classes made and received by ArtsConnect at least 10 business days (Monday thru Friday) prior to the date of the first class session are eligible for a refund, minus a $5 administration fee per session.  No refund will be given for class cancellations made or received fewer than 10 business days prior to the first class session, and no pro-rata or other refund will be given for individual sessions which are missed or cancelled by the participant.

• A participant who cannot attend a single-session class (workshop) may allow someone else to attend in his/her absence, provided notification of such substitution is provided to the ArtsConnect at least 24 hours in advance of the class date. The email address is artsinfo@springfieldtwp.org

• A participant who cannot attend all of the sessions of a multiple-session class may allow someone else to attend the entire multiple-session class in his/her absence, provided notification of such transfer is provided to ArtsConnect at least 24 hours in advance of the date of the first class session.  Multiple individuals may not be substituted for a single participant in multiple-session classes. The email address is artsinfo@springfieldtwp.org

• Due to the processes required in creating a refund, notification of a class cancellation must be made in writing and sent via regular mail or hand-delivery to Education Director, ArtsConnect 9158 Winton Road, Building A, Cincinnati, Ohio 45231 or via e-mail to artsinfo@springfieldtwp.org.  

• Refunds can be made by check, refund to the original credit card, user credit or by transferring to another class.